Privacy policy

Who this notice covers

Alliance & General Insurance PLC, at 12 Abibu Oki, Marina, Lagos, is responsible for the personal information you provide through this website. This notice explains our website services; additional information may apply when you take out a policy or make a claim.

For privacy questions or requests, email info@aginsuranceplc.com and mark your message “Privacy request”.

Information you give us

• Contact enquiries: your name, email, company if provided, subject and message.
• Quote requests: your chosen insurance type, name, telephone number, email and preferred contact method.
• Claims: the contact, policy, incident and other details requested by the relevant claim form. Depending on your claim, these may include sensitive information.
• Live chat: messages and details you choose to share with our support team.
• Job applications: the CV, cover letter and other information you send to the application email address. The careers page does not upload your application through a website form.

Please provide only information relevant to your request. Do not send passwords, payment card details or unrelated sensitive information in general enquiries or chat.

Why we process information

We use your information to answer enquiries, prepare requested quotes, handle policy and claim matters, consider job applications and protect our website against abuse. Depending on the request, the applicable legal basis may be steps you request before a contract, performance of a contract, a legal obligation, legitimate interests such as security, or consent where required. Sensitive information requires additional safeguards and an applicable legal condition.

Submitting a form or accepting optional website services does not subscribe you to marketing. Our forms send your request to our team; they do not add it to a marketing list.

Service providers we use

We use service providers to run this website and help our team respond to you. They process information for the following purposes:

• Website hosting and security: Vercel, Cloudflare Turnstile and Upstash help deliver the website and protect our forms from spam and misuse. This involves technical information about your connection, browser and requests. See the Turnstile privacy notice.
• Email delivery: Resend and Microsoft 365 help deliver and manage your contact, quote and claim submissions. These emails contain the details you submit so our team can respond.
• Visitor statistics: If you allow analytics, Vercel Web Analytics helps us understand how the website is used, including pages visited, referral sources, approximate location and device or browser information. Your form answers are not included in these statistics. See Vercel’s analytics privacy information.
• Live chat: If you allow chat, Tawk.to processes your messages and may also process visitor identifiers, device information and browsing activity to support the service. See Tawk.to’s privacy policy.
• Office map: If you allow the embedded map, Google Maps receives information about your connection and may use cookies or similar technologies to display our location. See Google’s privacy policy.

Some providers may process your information outside Nigeria. For details about where your information is processed and the safeguards that apply, contact us at info@aginsuranceplc.com.

Your optional choices

Audience analytics, live chat and the embedded map remain off until you allow them. Rejecting them does not prevent browsing, requesting a quote, making a claim or contacting us. Essential security services continue to operate.

Privacy preferences lets you change your choices. Withdrawal stops future optional use; it does not automatically erase information already sent to a provider. Read our cookie policy for browser storage details.

Retention

The website’s rate-limit entries expire after ten minutes. Your privacy preference record is valid for 180 days, unless you change it, clear browser storage or we require a new choice following a notice update.

Emails, claims, chat messages and job applications have separate retention requirements. Their retention depends on the purpose, applicable legal or regulatory requirements and any ongoing dispute. Contact us for the retention information applicable to your records. The ten-minute security window does not delete your submitted enquiry or claim.

Your rights and requests

Subject to applicable law, you may request access to, correction or deletion of personal information, restriction of processing, portability where applicable, or object to certain processing. Where processing relies on consent, you may withdraw it. We may need to verify your identity before responding.

Send requests to info@aginsuranceplc.com. You may also raise a complaint with the Nigeria Data Protection Commission. Some records may need to be retained to meet legal obligations or resolve claims.

Links and updates

Opening external directions, social media or email links takes you to services governed by their own privacy arrangements. We may update this notice as our website or processing changes; the revision date appears above.